Tailored business solutions and developmental experiences for the acquisition of “people skills” required for business success and individual career advancement.

Conflict Services

Conflict within teams hampers decision making, increases inefficiencies, leads to retention issues, and hinders the group cohesion required for a forward looking, innovative approach to business. These services for teams are offered to both co-located teams as well as virtual teams.

Our services in resolving work group conflict may consist of the following processes:

  • Structured interviews with team members to gather date on perceptions of conflict as well as the individual differences present among team members
  • Selected online assessments, such as the Thomas Kilmann Conflict Mode Instrument (which measures the preferred conflict resolution style of each team member) and the Myers-Briggs’ Work Style Report (which can measure differences among key team members in approaching conflict)
  • Goal directed, facilitated team meetings to discuss and employ new approaches to resolving team conflict
  • Ongoing team coaching as needed to monitor the acquisition and the application of the desired new conflict resolution approaches
  • The definition and monitoring of metrics that measure the level of team improvement in resolving conflict

  Copyright Flannes & Associates
Tel: 510.339.7095